Disputes management
AvenaPay Disputes Analytics
Product walkthrough
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Lead with outcomes
The primary dashboard reframes disputes around recovery, loss, and performance, clarifying what changed and where attention matters.
Volume with meaningful context
Trends and comparisons help teams distinguish routine fluctuations from signals that require investigation while keeping volume connected to business impact.
Evidence where decisions happen
Status, value, evidence, timing, and recommended action come together so merchants can move from analysis into resolution with confidence.
Attention, carefully directed
Alerts prioritize changes, deadlines, and high-value opportunities without turning every update into noise.
From operations to executive narrative
Custom reporting translates case activity into an outcome-oriented view of performance, risk, and recovery over time.
Natural-language analysis
A conversational layer lets users investigate dispute data in familiar language, shortening the path from an emerging question to a useful answer.
The challenge
Merchants struggled to understand which disputes were worth defending, why cases were being lost, and how to recover more funds without relying on manual reports from support or client services. Complex dispute data needed to become easier to understand, filter, and act on.
My approach
I designed the dashboard strategy, information architecture, dispute-health KPIs, probability scoring, filtered queue shortcuts, case detail views, alerts, custom reports, and natural-language analytics. The interface, branding, data, and identifying details were recreated to protect confidential work while preserving the product’s complexity and design strategy.